Frequently Asked Questions (FAQs)

🔒 Warranty & Support

Is there a warranty on LOA products?

Yes — all LOA gear is backed by our Lifetime Warranty against manufacturing defects. If your gear fails due to a materials or craftsmanship issue, we’ll replace it.

Fitment issues for 3rd party components (slides, comps, etc.) will not be honored because of the vastly different dimensions involved. If you want to run an aftermarket slide, grip module, etc., please make sure it is no greater in height or width than the OEM components. Feel free to get in touch with us at info@loaperformance.com if you would like our input/guidance.

How can I reach customer support?

Email us anytime at info@loaperformance.com. We're a small shop but respond quickly — usually within 12-24 hours.

💳 Orders & Returns

What is your cancellation policy?

Because we are a small one-man operation, resources are tight. Because of that, all sales are final past the first 48 hours after placing the order. Please ensure your options are accurate prior to placing your order, or if you believe you made a mistake, please promptly contact us.

What are your lead times?

Our lead times vary based on order volume, but we will always make sure to have up-to-date lead times listed on the product pages. We typically aim for 5-10 business days. This could extend if there are unforeseen delays.

What is your return policy?

When a holster comes back to us, we treat it as the end of that product's lifetime, it cannot be reused. Because of this, we only currently allow returns for products that fall under the lifetime warranty (see above).